“The advancement of technology has made it possible to use information and communication technologies to resolve disputes between parties irrespective of the location of the disputing parties. The law ministry has advised various government departments to avail of such online services,”

“The reason for ODR’s success can be attributed to its cost effective and convenient nature, which also broadens the possibilities of remote resolution. It relies on asynchronous communication, eliminates the requirement for the physical presence of parties and removes unconscious bias………”

Online dispute resolution could help make justice delivery efficient, affordable, and accessible. “Technology will play a crucial role in both equity and affordability. Combining technology and data with negotiation, mediation and arbitration could potentially create many innovative new approaches to resolve disputes well before they come to court. ODR is a solution whose success will depend to a large extent on multi-pronged, diverse stakeholder involvement. “

“ODR has the potential to be an efficient alternative which employs barriers and resolution access technology. ODR could be the post-pandemic disruption that improves the delivery of justice to all by facilitating low costs, remote, technology-enhancing, linguistically friendly, friendly and incentivised dispute resolution, containment, and solution while adhering to natural justice principles.”