1. General Principles

• MediateWay provides Arbitration, Mediation, and Conciliation services in accordance with the Arbitration and Conciliation Act, 1996.

• Parties agree to voluntary participation and consent to MediateWay’s procedures.

• All participants must maintain honesty, integrity, and good faith during proceedings.

2. Confidentiality

• All communications, documents, and proceedings are strictly confidential.

• No party, arbitrator, or staff may disclose any information except as required by law or with written consent.

• Breach of confidentiality may lead to suspension or legal action.

3. Appointment of Arbitrators and Mediators

• Arbitrators and mediators are appointed based on expertise, impartiality, and consent of parties.

• Any conflicts of interest must be disclosed before appointment.

• Parties must respect the authority and decisions of appointed arbitrators or mediators.

4. Proceedings

• Proceedings may be conducted electronically or in-person, as agreed by parties.

• Parties must submit accurate and complete information, documents, and evidence.

• Delays or misrepresentation may affect the resolution and may lead to penalties.

5. Fees and Payments

• Fees for services (arbitration, mediation, case management) must be paid as per MediateWay’s fee schedule.

• Non-payment may result in suspension or termination of services.

• Refunds, if applicable, will be processed according to MediateWay’s policies.

6. Decision and Award

• Arbitrators’ decisions are binding and enforceable under the Arbitration and Conciliation Act, 1996.

• Mediation settlements are mutually agreed upon and documented in a confidential settlement agreement.

• Parties must comply with timelines and obligations set by the arbitrator or mediator.

7. Ethical Conduct

• Participants must refrain from intimidation, harassment, or coercion of other parties or officials.

• Legal representation is allowed, but counsel must also adhere to MediateWay’s rules.

8. Technology Use

• Parties must ensure reliable access to internet and devices for electronic proceedings.

• Unauthorized recording, screenshotting, or sharing of proceedings is prohibited.

9. Amendments

• MediateWay may update rules and regulations periodically.

• Updated rules will be communicated via the platform, email, or website.

10. Dispute Resolution

• Any disputes regarding MediateWay services outside a case resolution will be handled through internal grievance procedures or through appropriate legal channels.