MediateWay ADR Centre LLP (“MediateWay”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our electronic Alternate Dispute Resolution (“E-ADR”) platform, services, or website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information:

• Name, email address, phone number, postal address

• Identification documents for verification (e.g., PAN, Aadhaar)

• Professional or business information (organization, designation)

b) Case-Related Information:

• Case details, dispute descriptions, evidence documents

• Communications between parties (emails, messages, recordings during mediation or arbitration)

c) Technical Information:

• IP address, browser type, operating system, device information

• Usage data, cookies, and analytics for website and platform improvements

2. How We Use Your Information

We use collected information to:

• Provide and manage our E-ADR services, including Arbitration, Mediation, and Conciliation

• Facilitate scheduling, document submission, and case tracking

• Verify identity and prevent fraudulent activities

• Communicate with parties regarding cases, updates, and notifications

• Improve our platform, enhance security, and analyze trends

3. Sharing of Information

MediateWay does not sell your personal information. We may share information in the following cases:

• With appointed arbitrators, conciliators, or mediators for case resolution

• With legal authorities when required by law or court order

• With service providers who help operate our platform (IT, payment, analytics) under strict confidentiality agreements

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. All case documents are encrypted, and access is limited to authorized personnel only.

5. Confidentiality

All dispute-related information is strictly confidential and will not be disclosed to third parties except as necessary for dispute resolution or as required by law. Our platform ensures secure communication channels for parties involved in a dispute.

6. Your Rights

• Access & Correction: You can request access to your personal information and correct inaccuracies.

• Withdrawal of Consent: You can opt-out of communications or withdraw consent where applicable.

• Data Retention: Your data will be retained only as long as necessary for legal and operational purposes.

7. Cookies and Tracking

We use cookies and analytics tools to improve platform functionality and user experience. You can manage or disable cookies through your browser settings.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. All changes will be communicated on our website or through notifications on our platform.

9. Contact Us

For questions, concerns, or data requests, please contact:
Email: mediatewayadrcentre@gmail.com
Phone: +91 9461165841